FAQ

Frequently Asked Questions

What does Brewelle Supply sell?

Brewelle Supply offers a curated collection of beverage preparation tools and accessories designed for coffee, tea, cocktails, and creative homemade drinks. Our products combine practical function with modern style for both beginners and experienced drink makers.

Where do you ship?

We currently ship to customers throughout the United States.

What shipping options do you offer?

Express Shipping
Estimated delivery: 3–6 business days
Shipping fee: $20

Free Shipping
Estimated delivery: 7–14 business days
Shipping fee: $0

Standard Shipping
Estimated delivery: 7–14 business days
Shipping fee: $10

Delivery times are estimates and may vary depending on your location, carrier delays, holidays, or unexpected circumstances.

How long does order processing take?

Orders are usually processed within 1–3 business days after payment is confirmed. Once your order ships, you will receive a confirmation email with tracking information when available.

Can I track my order?

Yes. We will send a tracking number to your email once your order has been shipped.

Are your tools suitable for beginners?

Yes. Many of our products are suitable for beginners, home enthusiasts, and experienced drink makers. Please review each product description for its features, recommended use, and any included instructions.

How do I choose the right beverage preparation tool?

We recommend checking the product dimensions, materials, features, capacity, compatibility, and intended use before ordering. This will help you select the right tool for your preferred drinks and preparation style.

Are your products suitable for commercial use?

Some products may be suitable for cafés, bars, restaurants, or other professional environments. Please review the specifications on each product page to determine whether an item meets your commercial needs.

How should I clean and care for my tools?

Care instructions vary depending on the product and material. Please follow the guidance provided on the product page or with the item. Clean products after use and dry them thoroughly before storage.

Are your products dishwasher safe?

Dishwasher suitability varies by product and material. Please check the care instructions on the relevant product page before placing an item in the dishwasher.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order. We will do our best to assist you, but changes or cancellations may not be possible once the order has been processed or shipped.

What should I do if my product arrives damaged?

Please contact us promptly with your order number and clear photographs of the damaged product and packaging. Our customer support team will review the issue and assist you.

What is your return policy?

Please contact us within the return period stated in our store policy. Eligible products must be unused, clean, undamaged, and returned in their original condition and packaging.